SHIPPING FAQ

How long does it take for my order to be processed?

Please allow between 1-3 days for your order to be processed from the time of purchase. We will make every effort to fulfill your orders as soon as possible. 

How much does it cost me to ship the goods?

Our products are delivered by Australia Post across Australia. You will be charged at cost (with zero margin added).

Where does my order get delivered from?

Your order will be delivered from one of our warehouses based in Sydney, NSW. 

How many days will my order take to arrive?

You should be receiving your order delivered at your door within 4-6 business days from the purchase of goods.

How do I know the shipping status of my order?

You will be provided with a tracking number as soon as your order is confirmed. We will notify you regularly on the status of your order delivery until you receive the goods.

Who should I contact to follow up on a delivery?

You can contact us on support@thestanils.com.au.

When should I receive an email back for any email inquiry?

You will hear back from us within 24 hours from sending an email inquiry.

Is there any other way of following up on a delivery status?

Yes, you can contact us via Facebook Messenger. Simply search for @Thestanils and this will take you to our Facebook page via which you can send us a message.